MIDIAVOX

Software for Contact Center

Quality, innovation and commitment

Software for Contact Center

Information and communication systems integration

Software for Contact Center

International scope

About us

MIDIAVOX is a Brazilian company, based in Recife – Pernambuco and it’s part of the PORTO DIGITAL environment.

The company, its directors and employees, value the principles of:
- Ethic
- Free initiative
- Quality and efficiency
- Commitment
- Innovation
- Continuous development
- Environmental and social sustainability attention
- Cheer

Our people work from several different locations, imbued with the same team spirit and driven by the same collaborative energy, to deliver the best results to our clients.

Our Purpose

We are specialized on developing applications for Contact Centers.

With products running on over 40 countries, the company develops integration between corporate information and communication systems, whether by voice, chat, email or social networks.

The company's typical market is corporations that have many customers with whom they maintain a long-lasting relationship, such as banks, finance companies, utility companies, supermarket chains, in short, companies that need a call center, from minimum to maximum size. From the first customers in Pernambuco, MIDIAVOX began to operate throughout Brazil, then Latin America, Europe and North America.

Our History

Foundation

The company was founded after months of research by the founders, and since then has been focused on the development of solutions for computerized telephony.

First Customers

The first customers to contract MIDIAVOX solutions were Rede Globo Nordeste, SUDENE, and Grupo BOMPREÇO.

National Performance

The company secured its first contract for a project with LUCENT Technologies.

International Expansion

Following the spin-off from LUCENT and the creation of AVAYA Communications in 2000, MIDIAVOX embarked on its first projects outside of Brazil.

Innovation

MIDIAVOX receives the FINEP Innovation Award.

Partnerships

MIDIAVOX engages in consortium projects with partner companies in the PORTO DIGITAL environment for innovative solutions, including CESAR and BRAVA, through FINEP projects.

International Acknowledgment

MIDIAVOX receives the Key Supplier Award from AVAYA worldwide.

New Award

MIDIAVOX once again receives the Key Supplier Award from AVAYA worldwide.

Reorganization

MIDIAVOX undergoes a corporate restructuring and adjusts its focus on integration solutions.

Top 10 LATAM

MIDIAVOX receives the “Top Contact Center Services Provider in Latin America” award from CIOReview. Click here to read the full article.

Talent pool

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